Board Governance: End‑to‑end management of Board cycles, including drafting agendas, compiling comprehensive board packs and professional minute‑taking.
Director Transitions: Supporting formal onboarding and offboarding processes, including preparing documentation and coordinating steps required to complete ASIC/ACNC obligations.
Executive Inbox & Scheduling: High‑level management of complex calendars and email filtering to prioritise critical business matters and protect executive focus.
Digital Filing Architecture: Designing and maintaining intuitive, secure and audit‑ready digital filing systems for executive and governance documentation.
Special Projects: Leading and managing operational projects to resolve bottlenecks, implement new workflows or support organisational change.
Lifecycle Management: Coordinating all administrative steps for onboarding transitions, from initial appointments to formal resignations.
System Integrity & Setup: Implementing and maintaining digital tools that create a secure “single source of truth” for your team.
Personnel Record Management: Maintaining precise, compliant personnel files within your existing digital systems.
Administrative Onboarding: Managing system access, software permissions and hardware allocation for new team members.
Timesheet Management: Collecting, checking and preparing staff timesheets, and coordinating approvals to support accurate payroll processing.
Policy & Procedure Support: Documenting and updating operational policies and workflows to ensure consistency across the business.
Custom Performance Reporting: Creating Excel reporting tools that organise and interpret unique service data.
Workflow Design: Creating and refining operational workflows and processes tailored to service‑based teams.
NDIS Administration: Managing service agreements, client records, claiming processes and payment reconciliations, with a strong focus on accuracy and compliance with organisational requirements.
System Transitions & Setup: Coordinating and supporting transitions between systems, ensuring workflows are updated, teams are prepared and data processes remain accurate.
Risk & Incident Reporting: Developing and managing workflows to track risks, incidents and stakeholder feedback.
Accounts Payable & Receivable: Systematic processing of bills and generation of professional invoices to maintain cash flow.
Payroll Administration: Managing end‑to‑end pay cycles, including superannuation and record‑keeping, accurately within Xero.
Bank & Account Reconciliations: Regular error‑checking and systematic follow‑up on missing, rejected or delayed payments.
Financial Record‑Keeping (Non‑BAS): Maintaining organised, transparent financial records to support your bookkeeper or BAS agent. Note: I do not provide BAS services or lodge BAS statements.
Donor & Contribution Management: Recording, tracking and reconciling donor contributions or external funding streams to support accurate reporting.
Debtor Management: Professional follow‑up on outstanding accounts to ensure business liquidity.
A health organisation needed a reliable digital workspace for staff collaboration and document management. I built a SharePoint and Teams intranet with structured hubs, communication sites and a clear document architecture that became the organisation’s operational hub.
The result: staff gained a consistent, easy‑to‑navigate workspace that reduced information scatter and supported day‑to‑day operations.
Over the past five years, I have supported multiple start‑ups through their launch phases — including fully establishing one NDIS service, supporting another NDIS start‑up, and assisting a mental health organisation to build its operational foundations.
The result: each service launched with the essential systems, workflows and administrative structures needed to operate confidently and scale sustainably.
A growing mental health service required support across executive functions, clinical administration and operational coordination. I currently manage day‑to‑day operations, streamline workflows and build custom tracking tools to interpret unique datasets and service activity.
This ongoing partnership continues to strengthen operational clarity and support sustainable growth.
Ready to reclaim your time and get your business running smoothly?